CUSTOMER SERVICE REPRESENTATIVE

Liberty Lighting Group is a Lighting and Lighting Controls Manufacturer’s Representative covering the 13 northern counties of NJ. Liberty Lighting Group is a fast-paced growing sales organization that is looking to add a full time Customer Service position. The successful candidate will work closely with our sales staff and existing customer base providing timely and accurate responses. The position requires a self-motivated, forward-thinking team player that can multi-task and problem solve striving to get the job done right the first time.

JOB DESCRIPTION

• Full Time Customer Service Position in our Chatham NJ office Monday – Friday 8:30am-5pm
• Accurately process customer purchase orders in a timely manner
• Work with internal and external customers to improve the customer experience with respect to order placement, material returns process and policies ensuring a smooth delivery process
• Monitor orders daily while resolving any and all issues that prevent orders from properly flowing through system, shipping or billing
• Establish and strengthen existing customer relationships

REQUIRED JOB SKILLS

• Must be computer savvy in Microsoft Office Suite as well as Adobe
• Strong organizational skills and attention to detail a must
• A team player who is willing to help where needed
• Excellent verbal and written communication skills
• Establish and strengthen existing customer relationships

EXPERIENCE

• College Degree preferred or similar work experience